Gust Lecture on CUSTOMER VALUE WITH CRM By Mr. Tarapada Sahoo, Head Customer Care, Uninor Odisha at IIPM Bhubaneshwar

Club events have always been the highlight at IIPM and these events not only create a happening but also create a sense of competitive spirit among the students which later help the same during placements and also in corporate. On 26th November 2011 4Ps Club had conducted a session on Customer Relationship management by Mr. Tarapada Sahoo, Head customer care Uninor, Odisha. Mr. Sahoo started the session by telling his corporate journey to the students. It was more of a interactive session where the involvement was from both sides. He told about how much a customer is important for an organization and how to carefully handle them for retain them with the company for a long period of time. So in this interactive session the students also got to know new things about the corporate life and also a preview of their corporate life which is only a few months to go.